Terms and Conditions

1. Service Scope and Acceptance

By engaging htechnologies for IT hardware diagnostics, component repair, networking setup, custom software development, or corporate computer tutoring, you agree to these Terms and Conditions. These terms govern all agreements conducted at our ABSA Bank Building workshop in Busia, Kenya, or via our digital platforms.

2. Hardware Diagnostics and Repair Protocol

Hardware admitted to our workshop for component repair or diagnostics is handled under systematic engineering procedures:

• Diagnostic Evaluation: Initial diagnostic assessments are conducted to identify motherboard faults, power supply irregularities, RAM defects, or thermal failures before repairs are executed.
• Data Backup Responsibility: While htechnologies takes every reasonable precaution to safeguard storage media, clients are advised to back up critical data prior to submitting machines for motherboard, chipset, or operating system repair.
• Unclaimed Hardware: Repaired or assessed equipment not collected within ninety (90) days following notice of completion may be subject to storage fees or disposal in accordance with Kenyan commercial practices.

3. Custom Software Development & Web Systems

Software projects including Point of Sale systems, database portals, API gateways, and custom web applications are governed by individual scope agreements:

• Milestone Delivery: Development proceeds against mutually agreed milestones covering architecture specification, database modeling, staging verification, and deployment.
• Intellectual Property: Custom source code commissioned and fully paid for by a client belongs to that client, subject to standard open-source libraries and underlying frameworks incorporated.
• Warranty Period: Custom applications include a thirty (30) day post-deployment warranty period covering bug remediation and operational stabilization.

4. Pricing, Estimates, and Payments

All fee structures are straightforward and transparent:

• Written Estimates: Clients receive a clear breakdown of estimated parts and labor prior to the commencement of non-trivial repairs.
• Payment Methods: We accept verified payments via Safaricom M-Pesa (Buy Goods / Paybill / STK Push) or direct bank transfer to our official accounts.
• Invoicing: Full itemized receipts are issued for every service and hardware replacement component.

5. Limitation of Liability

htechnologies shall not be liable for indirect, incidental, or consequential damages resulting from pre-existing hardware component degradation, liquid spill corrosion, power surge damage preceding repair intake, or third-party telecommunication network interruptions.

6. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the Laws of Kenya. Any disputes arising in connection with our services shall be resolved through good-faith technical mediation or the competent courts of Busia County, Kenya.

7. Office Inquiries and Service Desk

For service bookings, warranty inquiries, or terms clarification, contact our lead engineer: